The use of Whale Tech website is governed by the Terms of Use set out below. In the terms and conditions below, any reference to “us”, “we”, “vendor” or “our” is a reference to the service provider Whale Tech. In the terms and conditions below, any reference to “you”, “your”, “customer”, “customers” or “user” is a reference to customers being any individual or organization using our website. In the terms and conditions below any reference to “the website” is a reference to any website owned and operated by Whale Tech Pty Ltd.

Please read them carefully. Your access to and use of all information on the Whale Tech website as well as the purchase of our product/s is provided pursuant to the following Terms and Conditions. Whale Tech Pty Ltd may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Whale Tech Pty Ltd reserves the right to refuse service to anyone at any time without notice for any reason. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms of Use.

This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of Whale Tech Pty Ltd and we are not responsible for the contents of any such information or website. Whale Tech Pty Ltd provides such information and hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Whale Tech Pty Ltd. You rely on such information or websites entirely at your own risk.

Whale Tech Pty Ltd is providing this online content on an ‘as is’ basis and use of this content is at your own risk. Whale Tech Pty Ltd and its related companies and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on Whale Tech website (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Whale Tech Pty Ltd expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of acceptability or fitness for purpose.

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms of Use are subject to the exclusive jurisdiction of the courts of Victoria, Australia. Whale Tech Pty Ltd makes no representation or warranty that the content of this website complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website.

All prices shown on this website are in AUD, are subjected to change without notice, and include 10% GST (Goods and Services Tax). You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us.

User Account

You may checkout anonymously. However, Whale Tech Pty Ltd strongly suggest that you create an account with us before or upon checking out so that you can have access to your own historical purchases and invoices. You are responsible to enter true and accurate information when creating an account. Whale Tech Pty Ltd holds no responsibility for any errors that might result if your account details are incorrect.

We strongly suggest you use a strong password. We cannot be responsible for any consequences if your account is hacked.

Refunds

If for some reason you decide to change your mind after shipment, we can refund you if the item is **unopened** provided you pay for the shipping return cost. We cannot provide refund if you have opened the product and changed your mind.

If you have paid for an item which is out of stock, we will contact you and check if you are willing to wait. If not, we will refund you the full amount.

When paying by Direct Debit, your order will be on hold for 3 days. If you do not pay within 3 days, your order will be cancelled.

Shipping

We will attempt to ship the product asap based on your selected shipping option after payment received. For international customers, please be prepared to wait for up to 3 weeks. Please email support@whaletech.com.au if you believe you are waiting too long for the product to arrive.

Warranty

Every product comes with its own warranty terms and conditions. We will help to send the product back to the supplier but we will need the proof of purchase. If you have an account with us, you just need to give us your email address and we can verify it in the system.

If there is a fault with the product, please email us at support@whaletech.com.au and we will provide you with a mailing address to return the product. However, please note that you have to pay the postage to and fro. We know it is a hassle for everyone if the product doesn’t live up to its standard, that is why we only choose to sell quality product.

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